Support
We’re here to help
For Knitted app and website help, email [email protected].
Common questions
How do I contact support?
Email [email protected]. We read every message and aim to reply within two business days.
I bought on the website — how do I unlock the app?
After Stripe checkout you’ll receive an unlock code. Install Knitted, choose “Already subscribed” (or enter your code when prompted), and redeem it. No Knitted password is required.
What’s the difference between web purchase and App Store / Google Play?
Web purchases use Stripe and an unlock code. In-app purchases use Apple or Google billing through RevenueCat. Manage each where you bought: Stripe customer portal / email for web; device subscription settings for stores.
How do I restore purchases?
In the app, open Settings and use Restore (store purchases), or re-enter your unlock code if you bought on the web.
How do I cancel?
Monthly App Store / Play subscriptions cancel in your device’s subscription settings. Web monthly plans cancel via the Stripe customer portal linked from your receipt email. Full-pregnancy plans are one-time and do not auto-renew.
How do I delete my account or request data deletion?
Email [email protected] with the subject “Delete my Knitted data” from the email associated with your purchase or app profile. We’ll confirm and remove account data we hold.