Support
We’re here to help
For Knitted app and website help, email [email protected].
Common questions
How do I contact support?
Email [email protected]. We read every message and aim to reply within two business days.
I bought on the website — how do I unlock the app?
After checkout you’ll receive an unlock code. Install Knitted, choose “Already subscribed” (or enter your code when prompted), and redeem it. No Knitted password is required.
How do I restore purchases?
In the app, open Settings and use Restore (store purchases), or re-enter your unlock code if you bought on the web.
How do I cancel?
Monthly Apple App Store or Google Play Store subscriptions cancel in your device’s subscription settings. If you purchased on the web, you can cancel from the customer portal link on your email receipt. Lifetime plans are one-time and do not auto-renew.
How do I delete my account or request data deletion?
Email [email protected] with the subject “Delete my Knitted data” from the email associated with your purchase or app profile. We’ll confirm and remove account data we hold.